What types of products are counterfeited?
All types of consumer products are affected by counterfeiting including apparel, accessories, electronics, electrical products, food, house ware, hardware, pharmaceuticals, sporting goods, toys and more.
How do sites obtain fake product? Where does fake merchandise come from?
There are large underground networks, much like distribution channels of legal products. Fake goods are commonly manufactured in China and distributed throughout the world.
How do you determine which online items are fake and which aren’t?
First, if the price is too good to be true, it probably is. There is no way to tell from a photograph if the product you will receive will be counterfeit. Many counterfeiters use photographs of genuine goods to lure you to make the purchase.
What does the term IP Cybercrime mean?
The violation of trademark, patent or copyright law utilizing Internet technology in part or in whole. Some examples are counterfeiting (watches, handbags, DVDs, etc.); peer-to-peer file sharing (songs, movies, software) & cybersquatting (the use of a trademarked name in a domain name). “IP” is an abbreviation for the term “Intellectual Property”. The phrase was first coined by our founder Rob Holmes in 2003.
Do you only investigate counterfeiting?
No. We are a full service detective agency, with a primary focus on intellectual property.
Will you investigate someone who ripped me off?
We do not work directly for the public in these matters, but recommend contacting the customer service department of the brand product you had received and report it to them to take possible action.
How do you know who operates the website?
During the buy process, we utilize a very painstaking process while creating what we call the “Virtual Crime Scene”. Once the goods are received, we typically have all of the data we need to identify the suspect.
What law enforcement agencies do you have relations with?
We work regularly with Federal and local law enforcement all over the United States and Canada.
Can you interact with law enforcement in order to pursue criminal action?
Yes. In fact, we have had much success in this area.
Do you conduct field investigations?
Yes we do. We serve cease & desist letters and conduct covert purchases locally and all over the world.
Does your company require a retainer to begin an assignment?
Yes, we do require payment in advance.
What is your average turnaround time for an investigation?
Once the goods are received, the investigation begins immediately. With the exception of extremely difficult cases, a client can expect a full completed report within two weeks of receiving the goods.
What services do you offer?
Litigation Support, Major Case Consulting, Test Purchases, Investigative Buys, Trace Investigations, Auction Monitoring, & Internet Policing are some of our services.
Do you accept assignments from the general public or only corporate brand owners?
Only from trademark owners or their designated agents, such as their attorneys.
Who are your services for?
Anyone who has a brand/trademark to protect.
Does your company hold a liability insurance policy?
Yes. We have $5,000,000 liability insurance.
Do you investigate credit card fraud for individuals?
We do not, but highly recommend contacting the Federal Trade Commission regarding these matters.
Why did your company relocate from Los Angeles, CA to Dallas, TX?
After many years in California we felt that, in order for a company to grow, we must move to a city with a stronger job market and better laws conducive to small business. In 2006, Plano TX was noted as being the most affluent city in the US, and the greater Dallas area as America’s strongest job market. We did move our Headquarters to the Dallas area although we still maintain an office in Los Angeles.
How many combined years of experience in anti-counterfeiting investigations does your management team have?
Over thirty years combined experience. Two of our Managers have been working full time in this business since the early 1990s and another since 2001. In fact, we carry experience going back to the 1980s as well, as two of our managers’ parents previously ran a similar detective agency.
How long have you been in business?
This company first opened in 2001. We were previously called The Holmes Detective Agency until 2005 when we realized our entire business was investigating IP (Intellectual Property) cases online. Hence IPCybercrime.com!